OUR SERVICES

Annual Maintenance

Annual Maintenance Contract

Electrical supply, equipment and electrical distribution systems:

  • Checking of Main Distribution Board–Sub Main Distribution Board–Distribution Board
  • Checking of Main Circuit Breaker–Earth Leakage Circuit Breaker

Water supply, sanitary wares and drainage systems:

  • Checking of Water pump;
  • Checking of pressure kit;
  • Checking of valve operation;
  • Checking of all related wiring and contractors

Air Conditioning supply and associated equipment systems:

  • Checking AC thermostat;
  • Cleaning all related air filter–condensing unit(Inside and outside)–AC drain tray for all units;
  • Checking of unit gas–compressor AMP (ampere/load of the unit) consuming and contractors

Definition of Maintenance works

Emergency MEP Maintenance works (Main MEP failures)

  • Complete failure of AC system in the villa/apartment
  • Complete failure of electrical power in the villa/apartment
  • Complete failure of water system in the villa/apartment
  • Complete failure of plumbing drains in the villa/apartment (Blockage and overflowing)
  • Major heavy leakage in the villa/apartment

Reactive MEP Maintenance works

  • Repairing (if technically possible) or replacement of AC supply associated equipment’s;
  • Repairing (if technically possible) or replacement of electrical supply and equipment’s including distribution boards, circuit boards, circuit breakers, ELCB’s, light fittings, control panels, switches and sockets;
  • Repairing (if technically possible) or replacement of water supply, drainage lines, leaks of pipes and tanks (only villas), sanitary–ware fittings such as faucets, valves, water closet toilet mechanism and water heater

Preventive (PPMP–Planned Preventive Maintenance Program) Works:

— A preventive maintenance program will be executed by Super Handyman after signing the contract by providing systematic visits as per contract type and provisions, trying to prevent MEP failures either before they could occur or else before they would develop in to major defects. The PPMP maintenance visits includes tests, measurements, adjustments and reporting about the required spare parts that will be required for repairing (Any spare part materials will be notified to the clients and will be charged additional after client approval).
— Super Handyman will provide 4PPMP visits per year for electrical, AC and plumbing including annual cleaning of water tanks (for villas only). Client has to notify Super Handyman in advance or 48 hours before the scheduled PPMP visit in case of cancellation. In the event that client cancelled the appointment less than 48 hours or wasn’t able to provide Super Handyman employees with the complete access to the villa/property, Super Handyman shall consider this contractual PPMP visit as completed and cannot be rescheduled again.

Preventive Mechanical (AC), Electrical and Plumbing details:

Mechanical – AC
  • Inspection & Cleaning of filters;
  • Checking & cleaning of electrical components;
  • Checking of compressor performance and functionality (irregular noise, vibration and proper suction);
  • Cleaning of drain lines;
  • Checking of condenser and evaporation fins;
  • Checking refrigerant gas pressure, toping up of refrigerant gas (Gas charge extra);
  • Checking of AC motor components like fans and belts;
  • Checking temperature in the rooms;
  • Checking and adjustment of fan motor pulley alignment and lubrication of fan motors and fan bearings.

Electrical

  • Inspection of main and sub DB panels and breakers for proper voltage & operation of status bulbs and cleaning panels;
  • Check circuit breaker, different voltage at power socket for correct earth connection and major current load for all phases;
  • Visual checking of water heaters;
  • Testing of exhaust fans.

Plumbing

  • Testing of water flow and pump pressure reading;
  • Checking delivery of water at flow rates without irregular noise and vibrations;
  • Repair (where possible) of sanitary– ware fittings such as faucets, valves, water closet mechanisms;
  • Checking of internal drainage units.

Response Time/Scheduling

The following response time/ scheduling will be provided by Super Handyman:

— EmergencyMaintenance: Arrival of maintenance team within 90 minutes after there corded time of call;
— ReactiveMaintenance: Arrival of maintenance team during office hours of operation(9am–6pm);

— Scheduled Maintenance: The appointment will be scheduled with the client.

— Preventive Maintenance: Will be scheduled with the clients on a regular basis.

Materials and Labour Fees

— Only suitable materials of equal or better quality than those originally installed will be used to effect repairs. Any spare parts or replacements items will be invoiced  separately after being approved by the client.
— Super Handyman will end eavourat all times to expedite the sourcing of materials, however Super Handyman is not responsible if materials are unavailable in the market. Super Handyman does not offer any warranty on any materials or parts supplied except those coming from the manufacturer/supplier if applicable. Any parts Super Handyman will be removing as sample from the clients premises will be returned by Super Handyman in the same condition.
— In case clients will provide materials from their side, Super Handyman will not be held liable for any fault that may rise related to the quality of the materials provided right after the installation. Additional Call out charges will be applicable if the parts or materials provided by the client got damaged due to the poor material quality.

Services Excluded

The following services are expressively excluded from the scope of this contract:

  • Any issues related to the main power and water supply, sewerage and telephone services will be the responsibility of the local authority/provider
  • Any High DEWA bill complaint. Super Handyman will not be liable in case of high DEWA bill, however, in case of persistent water leakage (above the ground/underground) Super Handyman can investigate, rectify and resolve the water leakage with additional charges;
  • Any water leakage problem related to concealed pipe lines;
  • Water quality and filtration system problems;
  • Swimming pools and water features pumps and related filtration systems;
  • Irrigation systems;
  • Emptying of septic tank and cleaning;
  • Any kitchen appliances;
  • Mold and fungus;
  • AC duct cleaning and chemical coil cleaning
  • Gate barriers–Garage doors–automatic doors–intercom systems;
  • CCTV camera–TV and audio–Music and public address systems;
  • Major structural faults/repairs to building including failure of roof waterproofing;
  • Renewal of any insulation material to duct work and chilled water pipe lines;
  • Renewal of corroded chilled water, domestic water or drainage pipelines;
  • Any removal and/or re-installation of false ceiling required to make access in order to carry out any MEP works;
  • Any type of carpentry works (unless specifically stated in the contract);
  • Scaffolding installations/dismantling;
  • Any other works or services that are not expressively mentioned in the contract.
— Call out charges for services not included on the scope of works Any works and services not expressively covered by this contract, not limited to any items supplied by clients as new fittings or refresh existing fittings for AC, Electrical, Plumbing, Carpentry, Painting, Masonry works etc, will be charged per call out rate basis (AED100/hour). — In addition to the MEP services included in the AMC contract selected and described above, Super Handyman offers additional services as mentioned below.  

Additional Services

— In addition to the standard maintenance contract the client may choose to have the following services included on the contract package but will be quoted separately.

Cleaning

  • Annual cleaning of drainage chambers
  • Annual deep cleaning of the kitchen

Our Goals

Our goal is to keep our customer for life. Our dedicated and reliable staff are available 24/7, 365 days a year, through a single telephone number. You never have to worry about us not being there if you have an emergency. With our supreme quality of work and excellent customer service, our customer retention rate is among the highest in the industry. Once your facility is up and running, we can continue to provide you with many different support services.
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We understand your time is valuable, so we promise to arrive at your home within the predetermined time window that you select, or your service call is free.

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