High DEWA Bills Issue

A comprehensive guide to Dubai Electricity and Water Authority (DEWA)

Whether you are a new resident arriving in Dubai and setting up your new place or just moving homes in the emirate, the electricity and water connection is usually one of the most important things to take care of on priority. In Dubai, such connections are facilitated by DEWA, the Dubai Electricity And Water Authority.

In this detailed guide to DEWA, we provide you with all the necessary information about the company and its services, a breakdown of the DEWA bill and how you can get your connection set-up (or cancelled).

About Dubai Electricity & Water Authority (DEWA)

For those new to the emirate, DEWA stands for the Dubai Electricity and Water Authority. The company was formed on the first of January,1992 by His Highness Sheikh Maktoum Bin Rashid Al Maktoum to merge the electricity and water departments that operated separately before. Today, DEWA Dubai ranks as one of the best utility providers in the world.

Services Offered By DEWA

DEWA offers services for both individual consumers and larger corporate entities.

For individual users, DEWA Dubai offers the following services:

In addition to this, DEWA offers services to promote the use of renewable resources including solar energy.

Electric Vehicle Charging Stations (EV Green Charger)

In line with its green initiatives, DEWA Dubai also offers electric vehicle charging services. As of October 2018, it has installed 200 EV Green Charger stations across the emirate to encourage the use of eco-friendly, sustainable modes of transport and to reduce carbon emissions. You can obtain, replace or cancel an EV Green Charger Card directly from the website on the ‘EV Charger Card Services’ page.

DEWA For Builders

The water and electricity authority also provides services to builders by issuing NOCs. It is also responsible for providing water and power for construction projects.

Builders can apply for new connections online with their DEWA login credentials on the ‘Getting Electricity Connections’ page in the ‘Builder’ section of the DEWA website. Likewise, NOCs can also be obtained via an online process without any application charges.

Our Goals

Our goal is to keep our customer for life. Our dedicated and reliable staff are available 24/7, 365 days a year, through a single telephone number. You never have to worry about us not being there if you have an emergency. With our supreme quality of work and excellent customer service, our customer retention rate is among the highest in the industry. Once your facility is up and running, we can continue to provide you with many different support services.

‘Round The Clock Availability

No matter the hour, you can trust One Hour to be there to help you when you get hit with the unexpected.

100% Satisfaction Guarantee

We guarantee our materials, labor, and craftsmanship for up to two years from the date of your service.

StraightForward Pricing® Guide

Before we start any work, we discuss your available options so you know exactly what you are getting and how much it will cost. No hidden fees!

Always On Time…Or You Don’t Pay A Dime!®

We understand your time is valuable, so we promise to arrive at your home within the predetermined time window that you select, or your service call is free.

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